This Privacy Policy explains how s188bet collects, processes, stores, and protects the personal data of Members and visitors. We are committed to handling your information with transparency, security, and respect — because your trust is the foundation of everything we do at s188bet.
s188bet is an online casino and sports betting platform operated for Malaysian players. As part of providing our services, we necessarily collect and process certain personal data relating to Members, prospective Members, and visitors to the Platform.
This Privacy Policy governs all such collection and processing. It applies regardless of the device used to access the Platform (desktop, mobile, or tablet) and regardless of the geographic location of the data subject, to the extent that s188bet processes their personal data in connection with the Platform.
References to "personal data" in this Policy mean any information relating to an identified or identifiable natural person — that is, information that can be used, alone or in combination with other data, to identify a specific individual.
2.1 Identity Data — Full name, date of birth, gender, nationality, and government-issued identification number (e.g., MyKad number or passport number) collected during registration and KYC verification.
2.2 Contact Data — Email address, mobile phone number, and residential or correspondence address.
2.3 Financial Data — Payment method details (e.g., bank account number, e-wallet identifiers), transaction history, deposit amounts, withdrawal requests, and balance information. s188bet does not store full payment card numbers; card processing is handled by certified payment service providers.
2.4 Account & Activity Data — Username, password (stored in hashed form), login timestamps, session durations, betting history, game activity, bonus usage, and account preferences.
2.5 Technical Data — IP address, browser type and version, operating system, device identifiers, time zone, referral URL, and platform interaction logs collected automatically when you access the Platform.
2.6 Communications Data — Records of your correspondence with s188bet customer support, including live chat transcripts, emails, and any feedback or complaints submitted.
2.7 KYC Documentation — Copies of identity documents, selfies, proof of address, and proof of payment method ownership provided for verification purposes.
s188bet collects personal data through the following channels:
s188bet processes your personal data for the following purposes:
s188bet processes your personal data on the following legal bases:
s188bet does not sell your personal data to third parties. We may share your data with the following categories of recipients under appropriate safeguards:
All third-party recipients are required to process your data only for the specified purpose and under contractual data protection obligations consistent with this Policy.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the s188bet Platform. They enable the Platform to recognise your device, maintain your session, and remember your preferences.
7.2 Types of Cookies We Use.
7.3 Managing Cookies. You can configure your browser to block or delete cookies. Note that disabling essential cookies will impair the functionality of the s188bet Platform, including the ability to log in.
s188bet retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention criteria:
Where retention is no longer necessary and no legal obligation requires continued storage, s188bet will securely delete or anonymise your personal data.
s188bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Despite these measures, no internet transmission is completely secure. If you become aware of any unauthorised access to your s188bet Account, please contact our support team immediately.
Subject to applicable law, you may have the following rights in relation to your personal data held by s188bet:
To exercise any of these rights, contact s188bet customer support via live chat on the Platform. We will respond within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before processing your request.
The s188bet Platform is strictly for adults aged 21 years and above. s188bet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated Account. If you believe a minor has registered on s188bet, please contact our support team immediately.
In the course of providing services, your personal data may be transferred to, stored, or processed in jurisdictions outside Malaysia — for example, where our hosting providers, game technology partners, or KYC providers operate their infrastructure. Where such transfers occur, s188bet takes steps to ensure that appropriate safeguards are in place, including contractual data protection obligations consistent with this Policy and with the standards applicable under Malaysian data protection law.
s188bet reserves the right to update this Privacy Policy at any time. Material changes will be communicated via the Platform or by email to the address registered on your Account. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the s188bet Platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or s188bet's data practices, please contact our support team via the 24/7 live chat available on the Platform. Our team will direct your query to the appropriate person and respond promptly.
Email contact: [email protected] (plain text — not a clickable link)
Six core commitments that define how s188bet handles your personal data.
Every piece of data exchanged between your device and the s188bet Platform is protected by 256-bit SSL encryption — the same standard used by banks in Malaysia. Your login credentials and financial details are never transmitted in plain text.
s188bet does not sell, rent, or otherwise commercially trade your personal data to any third party. Your information is used solely to provide, improve, and secure the services you've chosen to use on the s188bet Platform.
Your s188bet account password is stored as a salted cryptographic hash. No s188bet employee can read your password in plain text — not even the technical team. This is why password resets require email verification rather than a lookup.
s188bet recognises your rights to access, correct, delete, and port your personal data. Submit a request through live chat and we'll process it within the legally required timeframe — no unnecessary delays, no runaround.
s188bet collects only the personal data necessary to provide the service and meet our legal obligations. We don't collect data speculatively — if we don't need it to serve you or comply with law, we don't collect it.
We don't hold your data indefinitely. s188bet operates defined retention schedules tied to legal requirements and operational necessity. When data is no longer required, it is securely deleted or anonymised — not archived indefinitely.
Our support team is available 24/7 via live chat on the Platform for any privacy-related queries. You can also review our Terms & Conditions and FAQ for further information about how s188bet operates.
21+ Only — Play Responsibly